Aceptamos devoluciones/cambios por pantuflas nuevas y sin usar dentro de los 14 días posteriores a la recepción. Los artículos de Last Chance y toda la ropa son de venta final y no se pueden devolver.

Visite la página Devoluciones y reembolsos para obtener más información.

Generalmente, los pedidos nacionales llegarán dentro de los 5 días hábiles y los pedidos internacionales llegarán dentro de 1 a 2 semanas.

Esto variará dependiendo de una serie de factores.

Para obtener un desglose más detallado, consulte nuestra página de Información de envío .

A veces, los paquetes se entregan a la dirección incorrecta (es decir, un vecino) o USPS los escanea mal. Espere 5 días hábiles (excluidos los fines de semana) para que llegue el paquete antes de comunicarse con nuestro equipo de servicio al cliente.

NACIONAL: En algunos casos, USPS accidentalmente no escaneará un paquete cuando lo reciba de nosotros, pero aún así lo enviará a lo largo de la ruta. En estos casos, es posible que no reciba ninguna notificación de seguimiento, pero el paquete se escaneará en su oficina de correos local aproximadamente un día antes de realizar la entrega final. En la mayoría de los casos, USPS recoge nuestros paquetes el mismo día en que se le envía la notificación de envío.

Si desea confirmar el estado de su pedido, no dude en enviarnos un correo electrónico a support@notoriouslift.com para verificar el estado de su pedido.

INTERNACIONAL: FedEx escanea los paquetes inmediatamente después de recibirlos. Por lo tanto, si no ha recibido ninguna actualización de seguimiento durante más de 3 días después de recibir el correo electrónico de seguimiento, contáctenos en support@notoriouslift.com.

We are so sorry for the issues you're experiencing! Please visit the Return Portal below, select "Start Exchange or Return" and select the option for defective goods or wrong item received.

Our team will review and contact you as soon as possible.

Return Portal

We sincerely apologize that the carrier damaged your package during delivery!

If you opted in to Package Protection, please visit the Claims Portal to submit a claim for package damaged in transit.

If you opted out of Package Protection, please contact the carrier about your damaged package.

Though we will make our best effort to accommodate, we cannot guarantee any order cancellation or modification requests.

If you have not received a shipping notification yet, please contact us at support@notoriouslift.com to cancel or modify your order. Please be sure to provide your order number and any other relevant info, such as what item or size you'd like to change for, the corrected shipping address, etc.

Don't worry - unless you received two order confirmation emails with two different order numbers - you are most likely only being charged once. Sometimes, multiple pending transactions can appear on your credit card for a single order due to the local tax being adjusted for your order. Unfortunately, local tax is only calculated once an order is submitted, so the amount is adjusted after the order is placed. Only the actual charge will post to your credit card statement, and the other charge(s) will drop off your pending transactions list.

If you see multiple charges actually post (meaning they are no longer in the pending transactions section), you can contact us by emailing support@notoriouslift.com. Be sure to include a screenshot of your multiple posted transactions.

No, all additional customs fees and duties are the responsibility of the customer.

The shipping fee only covers the cost of shipping the items to you. We pass on the shipping costs charged to us directly by the carriers. We negotiate the best rates we can at our volume, and pass those savings on to you.

When you select "Instant Exchange" in the Return Portal, you don't have to wait for us to receive the original item back before we send you the new item. The exchange order is created right away and will be sent out to you with our next carrier pickup.

However, the original item must be returned to us within 14 days. If more than 14 days have passed and we haven't received the original item, you will be charged for the full amount of the exchange order.

We apologize for the inconvenience. Please try placing an order from a different device, using a different payment method, or try again at a later time.

If you're still having trouble, we can also send you a custom invoice to pay for the order. Please email support@notoriouslift.com.

Please visit our footwear model guide to learn about each model and determine which model is right for you!

Footwear Guide

On every product listing, we have a size guide. Please reference the size guide to determine your appropriate size. For the large majority of our customers, ordering true to size based on our size guide will work best.

Please note that Sumo Sole Gen 3 and Radix are wide toe box models, so the fit may take some getting used to if you're new to barefoot footwear.

Generally, staple colors such as black and white will be restocked on a regular basis. Most other color ways are either limited edition (1 time run) or not on a regular restock schedule.

Unfortunately, we cannot provide information regarding release dates ahead of their scheduled announcement date. Generally, you can expect a new release about once a month.

Please feel free to email us directly at support@notoriouslift.com.