RETURNS AND REFUNDS

1. Requests to return or exchange footwear must be submitted within 14 days of delivery.

2. After receiving the RMA, items must be received by Notorious Lift within 30 days. Items received beyond the 30 days may be subject to a restocking fee.

3. Slippers MUST be returned in the same condition that you received them, with all contents inside and in the original packaging. We recommend trying on the slippers indoors on a clean surface. Returns are thoroughly inspected upon receipt, and are approved at our sole discretion. Items returned not in new condition (chalk marks, dirt on the soles or upper, hair, etc.) or without the original packaging may be subject to a restocking fee or issued partial store credit.

5. Please allow up to 5 business days after return delivery for your exchange to be processed. You will be notified once the exchange has been created. Refunds will be processed within 7-10 business days.

6. Last Chance items and all Apparel are final sale and not eligible for return.

Return shipping costs (including international returns) are the responsibility of the customer. We always recommend a trackable service. We cannot guarantee that we will receive your returned item.

Domestic orders that receive free shipping (order value over $150) with items that are returned for a refund (in whole or in part) will have the original order shipping cost deducted from the refund amount. Exchanges are exempt.

If we made a mistake with your order, please contact customer service with your order number, a description of the issue, and any relevant photos.

Request a Return Authorization (RMA) using the Return Portal below.
Print out and include the RMA form with your return to ensure that your return can be processed.

Exchanges can only be made for a different size of the same item (color and model). If you want to exchange for a different color or model, please return the item and place a new order for the item that you want.

NOTE: The return shipping cost is paid by the customer. Notorious Lift will cover the shipping cost of the exchange item to the customer (size exchange only) when completed through the Return Portal.

Domestic orders that receive free shipping (order value over $150) with items that are returned for a refund (in whole or in part) will have the original order shipping cost deducted from the refund amount. Exchanges are exempt.

Exchange items are not guaranteed to remain in stock, so please ship the item(s) back to us as soon as possible. If an item goes out of stock and we are unable to send the exchange item, you will be issued a refund and a free shipping code to place a new order.

Unfortunately, we are unable to offer exchanges for our international customers. Returns for Refund or Store Credit are accepted. For ease of return/exchange, as well as saving on shipping and duties, consider ordering from any of our international distributors if there is one in your country. The full list can be found here: International Distributors

To return the order, you will need to ship the items back to Notorious Lift using any carrier of your choice.

Please contact us at support@notoriouslift.com for the return address. Be sure to include your order number in your email.

Returns for refund will be processed within 7-10 business days of receiving your returned package. If more than 10 business days (excludes weekends) have passed and you still haven't received a refund notification from us, please contact us.

Typically, once you receive a refund notification from us, it takes 3-5 business days for your bank to process the refund and reflect the change on your bank statement.

If more than 5 business days have passed and the refund still is not reflected on your bank statement, please contact your credit card company and bank.

Packages that are unable to be delivered due to incorrect address/recipient information will be assessed a reshipment fee for us to resend the package to a corrected address. Otherwise, a refund will be issued for the order excluding the original shipping fee paid. You can then place a new order to a corrected address.

International orders that fail delivery due to incorrect address information or failure to clear customs (not due to our error) cannot be refunded, due to significant costs incurred in the return of those failed/rejected deliveries.